Privacy Policy – Sunnection
Last updated: May 2026
1. Introduction
Welcome to Sunnection.
Sunnection is a cloud-based software platform that allows organizations to visualize solar energy production, sustainability metrics, environmental impact, and digital signage content across public displays, kiosks, smart TVs, browsers, and other compatible devices.
This Privacy Policy explains how Sunnection collects, uses, stores, and protects your information when you use our website, applications, dashboards, APIs, integrations, and related services.
By using Sunnection, you agree to the practices described in this Privacy Policy.
2. Company Information
Controller for the purposes of applicable data protection laws:
Sunnection
Email: [email protected]
Website: https://sunnection.com
3. Scope of this Privacy Policy
This Privacy Policy applies to:
- Sunnection websites
- SaaS dashboards and management portals
- APIs and integrations
- Digital signage and display players
- Analytics and monitoring services
- Customer support channels
- Marketing and communication services
This policy does not apply to third-party services operated independently from Sunnection.
4. Information We Collect
4.1 Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Company name
- Email address
- Phone number
- Billing information
- Account credentials
- Support requests
- Uploaded content and media
- Configuration settings
- Custom templates and branding assets
4.2 Technical and Usage Information
When you use Sunnection, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Display/player status
- Usage analytics
- Session logs
- Error logs
- Referrer URLs
- API request metadata
- Time zone and language settings
4.3 Energy and Monitoring Data
Sunnection may process energy-related data provided through integrations with third-party systems such as:
- SolarEdge
- Enphase
- Fronius
- Solar-Log
- Other monitoring providers APIs
This data may include: solar production, consumption, battery storage, grid import/export, environmental metrics, CO₂ reduction estimates, and system performance statistics.
Sunnection acts as a data visualization and management platform for customer-authorized data sources.
5. How We Use Information
We use collected information to:
- Provide and operate the Sunnection platform
- Deliver dashboards and digital signage content
- Synchronize connected energy systems
- Improve platform performance and reliability
- Authenticate users
- Monitor system health and uptime
- Provide customer support
- Send service-related communications
- Improve security and fraud prevention
- Develop new features and integrations
- Generate analytics and reporting
- Comply with legal obligations
6. Digital Signage & Public Displays
Sunnection allows customers to display information publicly on screens and displays.
Customers are solely responsible for the content they choose to display publicly, including: images, videos, logos, documents, RSS feeds, website embeds, announcements, and sustainability metrics.
Sunnection does not actively monitor customer content unless required for security, abuse prevention, or legal compliance.
7. Cookies and Tracking Technologies
Sunnection uses cookies and similar technologies to:
- Maintain sessions
- Remember preferences
- Improve user experience
- Analyze traffic and platform usage
- Measure performance and reliability
You may disable cookies through your browser settings, although some platform functionality may be limited.
8. Analytics and Monitoring
We may use analytics and monitoring tools to improve our services, including:
- Product analytics
- Error tracking
- Performance monitoring
- Session diagnostics
- Infrastructure monitoring
Collected information is used primarily for operational and product improvement purposes.
9. Third-Party Integrations
Sunnection integrates with third-party services and APIs.
When customers connect external providers, Sunnection may access and process data authorized by the customer through APIs, OAuth connections, FTP/SFTP, webhooks, or similar methods.
Customers are responsible for ensuring they have the necessary permissions and rights to connect external systems to Sunnection.
10. Data Storage and Retention
We retain personal and operational data only for as long as necessary to:
- Provide services
- Maintain account functionality
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Inactive or deleted accounts may have associated data removed after a reasonable retention period unless longer retention is legally required.
11. Data Security
Sunnection implements reasonable technical and organizational measures to protect information, including:
- Encrypted HTTPS communication
- Access control systems
- Authentication protections
- Role-based permissions
- Infrastructure monitoring
- Backup systems
- Security logging
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
12. International Data Transfers
Sunnection may process and store data using infrastructure providers located in different countries.
By using the platform, you acknowledge that data may be transferred and processed internationally in accordance with applicable data protection laws.
13. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise these rights, contact: [email protected]
14. Children's Privacy
Sunnection services are not directed toward children under the age required by applicable law.
We do not knowingly collect personal information from children.
15. Customer Responsibilities
Customers are responsible for:
- Managing user permissions
- Maintaining secure credentials
- Ensuring lawful use of connected data
- Obtaining necessary rights and consents
- Ensuring displayed content complies with applicable laws
16. Service Providers
Sunnection may use trusted third-party providers for:
- Cloud hosting
- Analytics
- Monitoring
- Email delivery
- Authentication
- Payment processing
- CDN and infrastructure services
These providers process data only as necessary to provide their services.
17. Marketing Communications
We may send product updates, announcements, newsletters, or marketing communications.
Users may unsubscribe at any time using the unsubscribe link or by contacting us directly.
18. Changes to this Privacy Policy
Sunnection may update this Privacy Policy periodically.
Updated versions will be published on our website with a revised "Last updated" date.
Continued use of the platform after updates constitutes acceptance of the revised policy.
19. Contact Information
For privacy-related questions or requests:
Sunnection
Email: [email protected]
Website: https://sunnection.com
20. Legal Basis for Processing (GDPR)
Where applicable under the GDPR, Sunnection processes personal data based on:
- User consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
- Protection of vital interests
21. Platform Availability and Integrations
Sunnection integrates with many third-party providers and monitoring systems, but availability and compatibility may change over time depending on external API access, provider restrictions, or service availability.
Sunnection does not guarantee uninterrupted availability of third-party integrations.
22. Intellectual Property
All Sunnection software, branding, platform components, templates, and designs are protected by intellectual property laws.
Customers retain ownership of their uploaded content and branding materials.
23. Public Sustainability Metrics
Sunnection may calculate and display environmental equivalencies and sustainability metrics such as:
- CO₂ reduction
- Trees saved
- Energy generated
- Homes powered
- Fuel savings
These values may be estimations derived from publicly available conversion models and customer-provided energy data.
24. Contact
For all privacy inquiries: